Skip to content The warranty is ex-works from the GRUPO ROMAGNOLE factory according to INCOTERMS 2010, excluding dismantling and assembly services at the BUYER's premises, transportation costs, unloading costs, travel and accommodation expenses for personnel.
The warranty for products from the Romagnole Group is limited to defects in manufacturing, design, and materials used.
The following are not covered by the warranty:
Romagnole's Authorized Technical Assistance will examine the submitted form and, if it verifies the existence of a defect covered by the warranty, Romagnole will proceed with the repair of the defective product, with no labor or parts costs for the buyer.
If it is determined that the defect is not covered by the warranty, Romagnole will send a Repair Quote. Service authorization will only be granted after receiving a Repair Authorization via email.
If the Repair Budget is not approved, a fee of R$1,000.00 will be charged, corresponding to the cost of the analysis.
If collection is not arranged within 30 days of the quote being sent, a fee of R$1,500.00 per month will be charged, corresponding to the storage cost.
Failure to send the Authorization for repair/maintenance within 20 days will result in a notification, including the costs of analysis and storage. After 15 days from the first notification, the product may be returned unrepaired, via a carrier chosen by ROMAGNOLE, with the customer responsible for the freight costs and other monthly analysis and storage expenses.
The product must be available to the Romagnole Group for the period necessary to identify the cause of the anomaly and carry out the necessary repairs.
Repairing, modifying, or replacing parts or assemblies during the warranty period will not extend or suspend the warranty period defined by the Romagnole Group.
The request must be made using the Technical Assistance Request form available in our online registration at https://www.romagnole.com.br/assistencia-tecnica, including the registration details of the purchaser of the material and the details of the product to be repaired, as well as a description of the defect that occurred with the product.
After the form is completed, we will send a response regarding your Technical Assistance Request to the email address provided in the form.
The product will only be authorized for delivery if the form is properly completed.
All invoices must be sent to Romagnole for prior review before the material is shipped; otherwise, the material may be rejected by the Romagnole Group's receiving department.
As mentioned in the general terms and conditions of supply and warranty, the customer is responsible for shipping costs (for both repair and return) and packaging. For your peace of mind, we suggest clearly specifying which carrier will be used to return your item at the time of authorization. Please note that we do not handle returns via postal service or reshipment operations.
The shipping authorization will be valid for 30 days, after which a new authorization must be requested.
The invoice and materials will only be accepted if they conform to the instructions in the Technical Assistance Authorization email.
Upon receipt, the physical condition and accessories that must accompany the product and be described on the invoice will also be checked.
The Romagnole Group is not responsible for damage caused during transport or for delivery times by postal services or carriers.
For better service, we request that, when sending the material via postal service, the invoices be attached to the outside of the box for identification of the authorization and data for verification upon receipt by ROMAGNOLE.
If ROMAGNOLE receives your completed FOB collection authorization, the material may be delivered to a carrier of your choice.
If ROMAGNOLE does not receive your Authorization within 15 days of notification that material is available for collection, The material may be returned via a carrier chosen by ROMAGNOLE, with shipping costs to be paid by the recipient.
Collection at ROMAGNOLE must be carried out by the carrier on the same day as invoicing, in accordance with current legislation as set forth in article 198 of the RICMS/PR:
Art. 198 [...]
§ 2º Except in cases provided for by law, the issuance of a tax document that does not correspond to an actual exit or entry of goods or an actual provision of services is prohibited (SINIEF Agreement, of 12/15/70, art. 44 and SINIEF Agreement 6/89, art. 89).
ROMAGNOLE will not be held responsible for collection deadlines or collections not carried out. The carrier will only be responsible for monitoring the pickup process with the buyer.
During the installation of the repaired product, we request that you verify the product's power supply voltage (power and control), fans, and other optional components that require external power, as we will return it to the factory default configuration.
It is important that all information contained in the product manual be observed during product installation.
Monday to Friday from 7:30 AM to 11:00 AM and from 1:00 PM to 3:00 PM
If you have any questions, please contact us:
After-sales service - Phone: +55 44 3233-8500 - Email: posvenda@romagnole.com.br
This authorization refers only to products supplied by the Romagnole Group, highlighted below:
